About CCO

Policy Statements

CCO Information Release Policy

A. Definitions

1. “CCO” means and refers to the National Commission for the Certification of Crane Operators acting through its staff and authorized agents and representatives.
2. “Releasable Information” means and refers to the following information: name, certification status, examination dates, certification dates, certification number(s), and designations. In the case of accredited Practical Examiners, “Releasable Information” also means and refers to the following information: name, accreditation status, accreditation dates, accreditation number, and categories in which the Practical Examiner is authorized to administer exams.
3. “Third Party” means and refers to an employer, prospective employer, regulatory agency, or any other person or entity that makes an inquiry to CCO.

B. Policies

1. It shall be the policy of CCO to provide Releasable Information pertaining to individuals who have successfully passed one or more CCO examinations.  It shall also be the policy of CCO to provide Releasable Information pertaining to such individuals on its website using such protocols as may be established. In addition, it shall be the policy of CCO to provide information, as appropriate, concerning individuals who have been sanctioned, suspended or revoked from participation in CCO’s programs, using such protocols as may be established.
2. Releasable Information may be released to a Third Party who makes a written request, including by electronic correspondence. Generally, Releasable Information will be released within one business day from actual receipt of a written request.
3. If a Third Party requests information concerning an individual who has not taken or successfully passed an CCO examination, CCO may release a statement confirming that, as of a given date, the individual does not appear on CCO’s list of successful candidates in one or more categories of certification.
4. If an applicant or certificant is under formal sanction, suspension, or revocation by CCO, then CCO may release a statement to that effect to any persons and by any reasonable means, including by means of a list published on the CCO website. In addition, if an individual applicant or certificant is under formal investigation, sanction, suspension, or revocation by CCO, then CCO may release a statement concerning the status of the applicant or certificant to any Third Party and to any jurisdiction that requires or accepts CCO certification as a basis for satisfying requirements to work in the jurisdiction. Any such statement to a Third Party or jurisdiction may identify the applicant or certificant, the certifications affected, the actions taken, and the effective dates of any such actions.
5. If an accredited Practical Examiner, authorized Test Site Coordinator, listed Training Provider, or other authorized participant in CCO’s programs (“Authorized Participant”) is under formal sanction, suspension, or revocation by CCO, then CCO may release a statement to that effect to any persons and by any reasonable means, including by means of a list published on the CCO website. In addition, if an Authorized Participant is under formal investigation, sanction, suspension, or revocation by CCO, then CCO may release a statement concerning the status of the Authorized Participant to any persons and by any reasonable means, including by means of a list published on the CCO website. Any such statement may identify the Authorized Participant, the credentials or capacities affected, the actions taken, and the effective dates of any such actions.
6. If a Third Party seeks information other than the foregoing information, generally, absent a subpoena or similar legal process, such information will not be released. However, in the course of business, as circumstances reasonably warrant, CCO reserves the discretion to release information other than the foregoing information.
7. Certain situations may require or warrant the immediate verbal confirmation of an individual’s certification status or other Releasable Information in response to a written or verbal request. Under such circumstances, CCO may provide such immediate verbal confirmation, at its discretion. When such a verbal confirmation is provided, it shall be CCO’s policy to follow up with a written confirmation.
8. It shall be the policy of NCCCO to discuss score-related and test-specific matters only with a candidate or a candidate’s authorized legal representative.
9. CCO will release Releasable Information about an individual upon receipt of a written request (including electronic correspondence) from that individual. CCO may release information other than Releasable Information about an individual, at its discretion, upon receipt of a signed, notarized, written request from that individual. 
10. In addition, CCO will release information other than Releasable Information about an individual, including ADA medical records, when required by a legal authority of competent jurisdiction under a duly-issued subpoena, subject to any objection, or as otherwise required by law.